Refund & Cancellation Policy
Last Updated: October 2026
1. General Rule
At Colombo Ads, we provide digital advertising services ("Top Ads", "Bump Ads", etc.). Because our services are digital and instantly activated upon payment, all payments made to Colombo Ads are generally non-refundable once the advertisement has been published.
2. Exceptions for Refunds
We will only issue a refund under the following exceptional circumstances:
- Technical Failure: If you paid for a premium service (e.g., Top Ad) but a technical glitch on our end prevented the service from being applied to your advertisement within 24 hours.
- Duplicate Billing: If your credit card or payment method was mistakenly charged more than once for the same transaction due to a system error.
3. Non-Refundable Scenarios
We do NOT issue refunds if:
- You change your mind after the ad has been published.
- Your item is sold before the paid advertisement period expires.
- Your ad is removed by our moderators for violating our Terms & Conditions (e.g., posting illegal items or spam).
- You made a typo or mistake in your ad content. (You can edit your ad for free instead).
4. How to Request a Refund
If you believe you are eligible for a refund based on the exceptions above, please contact our support team within 3 days of the transaction. You must provide your Ad ID, transaction reference, and the reason for the request.
Approved refunds will be credited back to the original method of payment within 5-10 business days, depending on your bank's processing times.